Shipping policy

SHIPPING POLICY

Thank you for shopping at KoraPaw! We are dedicated to delivering our premium pet furniture to your doorstep as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. DOMESTIC & INTERNATIONAL SHIPPING
We proudly offer shipping services to the USA, UK, EU, and China. 
* Local Fulfillment: To ensure the fastest delivery, orders within these regions are shipped directly from our local fulfillment centers, meaning fast, reliable delivery with absolutely no import fees or hidden duties.

2. SHIPMENT PROCESSING TIME
* All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. 
* You will receive another notification when your order has shipped. 
* If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. SHIPPING RATES & DELIVERY ESTIMATES
We offer Free Standard Shipping on all qualifying orders within our main service regions. 
* Estimated Delivery Time: Once processed, standard shipping typically takes 3–7 business days for domestic delivery (within the USA), and 5–12 business days for international destinations, depending on your local courier services.
* Please note that delivery dates provided at checkout are estimates only and are not guaranteed.

4. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours. You can monitor your package directly through our website or the carrier’s portal.

5. CUSTOMS, DUTIES, AND TAXES
KoraPaw is not responsible for any customs and taxes applied to your order after shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, for our main shipping regions (USA, UK, EU, China), goods are dispatched locally to minimize or eliminate these charges wherever possible.

6. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at love@korapaw.com if you believe you have provided an incorrect shipping address.

7. DAMAGES, LOSS, AND CARRIER DELAYS
KoraPaw is not liable for shipping and delivery delays caused by carriers, customs processing, or severe weather events. Title and risk of loss for all products pass to you upon our transfer of the items to the shipping carrier. 
If your item arrives damaged or defective, please inspect your package upon reception and contact us immediately at love@korapaw.com with photos of the damage so that we can evaluate the issue and make it right.

8. CONTACT INFORMATION
If you have any questions regarding the shipment or delivery of your order, please reach out to our support team at love@korapaw.com.